-
Do you offer free shipping?
Free shipping is available only during special promotions or campaigns. Otherwise, standard shipping charges apply as shown during checkout.
-
How should I enter my delivery details?
Please enter a complete and accurate postal address, including: PIN code, Email ID, Mobile number. Double-check your details to avoid delivery delays.
-
How long does order processing take?
Orders in stock: Dispatched within 3 working days. Freshly produced items: Dispatched within 10 working days. Any delay will be communicated to you.
-
What is the delivery timeline?
Deliveries are made Monday to Saturday, 9 AM to 7 PM. No deliveries on Sundays and public holidays. Timelines may vary due to weather, strikes, or courier delays.
-
How will I track my order?
Once shipped, you will receive an email with the tracking link. Please allow some time for tracking information to update.
-
Whom do I contact for shipping issues?
Write to enquiry@thecravewell.com and we'll assist you promptly.
Shipping Charges
- All prices are inclusive of GST
- ₹100 shipping fee applies to orders below ₹1000
- Shipping charges are calculated and displayed at checkout
Cash on Delivery (COD)
- Available across India
- Maximum order value for COD is ₹5000
- Please keep exact change ready for delivery
Packaging & Handling
All products are packed in secure, tamper-proof, food-safe packaging to ensure freshness and quality during transit. We take extra care to protect your premium wellness products.